Progress Test 4 Audio Script icon

Progress Test 4 Audio Script




НазваProgress Test 4 Audio Script
Дата04.06.2013
Розмір4.68 Kb.
ТипДокументи
1. /668Д/Audio/Track_Listing.doc
2. /668Д/Business_Skills_Tests/Skills_1-3/Skills_Key_1.rtf
3. /668Д/Business_Skills_Tests/Skills_1-3/Skills_Test_1.rtf
4. /668Д/Business_Skills_Tests/Skills_10-12/Skills_Key_4.rtf
5. /668Д/Business_Skills_Tests/Skills_10-12/Skills_Test_4.rtf
6. /668Д/Business_Skills_Tests/Skills_13-15/Skills_Test_5.rtf
7. /668Д/Business_Skills_Tests/Skills_13-15/Skills_key_5.rtf
8. /668Д/Business_Skills_Tests/Skills_4-6/SkillsTest_2.rtf
9. /668Д/Business_Skills_Tests/Skills_4-6/Skills_Key_2.rtf
10. /668Д/Business_Skills_Tests/Skills_7-9/Skills_Key_3.rtf
11. /668Д/Business_Skills_Tests/Skills_7-9/Skills_Test_3.rtf
12. /668Д/Exit_Test/Exit_Audio_Script.rtf
13. /668Д/Exit_Test/Exit_Key.rtf
14. /668Д/Exit_Test/Exit_Test.rtf
15. /668Д/Placement_Tests/About_placement_tests.rtf
16. /668Д/Placement_Tests/Quick_Placement_Key.rtf
17. /668Д/Placement_Tests/Quick_Placement_Test.rtf
18. /668Д/Placement_Tests/Skills_Placement_Audio_Script.rtf
19. /668Д/Placement_Tests/Skills_Placement_Key.rtf
20. /668Д/Placement_Tests/Skills_Placement_Test.rtf
21. /668Д/Progress_Tests/Units_1-3/Progress_Audio_Script_1.rtf
22. /668Д/Progress_Tests/Units_1-3/Progress_Key_1.rtf
23. /668Д/Progress_Tests/Units_1-3/Progress_Test_1.rtf
24. /668Д/Progress_Tests/Units_10-12/Progress_Audio_Script_4.rtf
25. /668Д/Progress_Tests/Units_10-12/Progress_Key_4.rtf
26. /668Д/Progress_Tests/Units_10-12/Progress_Test_4.rtf
27. /668Д/Progress_Tests/Units_13-15/Progress_Audio_Script_5.rtf
28. /668Д/Progress_Tests/Units_13-15/Progress_Key_5.rtf
29. /668Д/Progress_Tests/Units_13-15/Progress_Test_5.rtf
30. /668Д/Progress_Tests/Units_4-6/Progress_Audio_Script_2.rtf
31. /668Д/Progress_Tests/Units_4-6/Progress_Key_2.rtf
32. /668Д/Progress_Tests/Units_4-6/Progress_Test_2.rtf
33. /668Д/Progress_Tests/Units_7-9/Progress_Audio_Script_3.rtf
34. /668Д/Progress_Tests/Units_7-9/Progress_Key_3.rtf
35. /668Д/Progress_Tests/Units_7-9/Progress_Test_3.rtf
36. /668Д/Unit_Tests/Unit_01/Key_1.rtf
37. /668Д/Unit_Tests/Unit_01/Test_1.rtf
38. /668Д/Unit_Tests/Unit_02/Key_2.rtf
39. /668Д/Unit_Tests/Unit_02/Test_2.rtf
40. /668Д/Unit_Tests/Unit_03/Key_3.rtf
41. /668Д/Unit_Tests/Unit_03/Test_3.rtf
42. /668Д/Unit_Tests/Unit_04/Key_4.rtf
43. /668Д/Unit_Tests/Unit_04/Test_4.rtf
44. /668Д/Unit_Tests/Unit_05/Key_5.rtf
45. /668Д/Unit_Tests/Unit_05/Test_5.rtf
46. /668Д/Unit_Tests/Unit_06/Key_6.rtf
47. /668Д/Unit_Tests/Unit_06/Test_6.rtf
48. /668Д/Unit_Tests/Unit_07/Key_7.rtf
49. /668Д/Unit_Tests/Unit_07/Test_7.rtf
50. /668Д/Unit_Tests/Unit_08/Key_8.rtf
51. /668Д/Unit_Tests/Unit_08/Test_8.rtf
52. /668Д/Unit_Tests/Unit_09/Key_9.rtf
53. /668Д/Unit_Tests/Unit_09/Test_9.rtf
54. /668Д/Unit_Tests/Unit_10/Key_10.rtf
55. /668Д/Unit_Tests/Unit_10/Test_10.rtf
56. /668Д/Unit_Tests/Unit_11/Key_11.rtf
57. /668Д/Unit_Tests/Unit_11/Test_11.rtf
58. /668Д/Unit_Tests/Unit_12/Key_12.rtf
59. /668Д/Unit_Tests/Unit_12/Test_12.rtf
60. /668Д/Unit_Tests/Unit_13/Key_13.rtf
61. /668Д/Unit_Tests/Unit_13/Test_13.rtf
62. /668Д/Unit_Tests/Unit_14/Key_14.rtf
63. /668Д/Unit_Tests/Unit_14/Test_14.rtf
64. /668Д/Unit_Tests/Unit_15/Key_15.rtf
65. /668Д/Unit_Tests/Unit_15/Test_15.rtf
66. /668Д/readme.txt
Answer all thirty questions. There is one mark per question
Vocabulary 13 a / 14 c / 15 b / 16 a / 17 c / 18 b 19 over / 20 on / 21 up / 22 part / 23 place / 24 off Career Skills
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Vocabulary 9 look after / 10 on purpose / 11 unplanned / 12 search / 13 changed / 14 clear / 15 popular / 16 looks like 17 able / 18 ive / 19 ive / 20 y / 21 ful / 22 ly / 23 able / 24 al Career skills
Vocabulary 6 delay / 7 order / 8 demand / 9 forecast / 10 stock / 11 update / 12 model / 13 switch / 14 range 15 products – or produce (stress on first syllable)
Answer all thirty questions. There is one mark per question
Vocabulary 7 e / 8 c / 9 i / 10 g / 11 a / 12 f / 13 b / 14 j / 15 h / 16 d 17 make / 18 satisfy / 19 produce / 20 complain / 21 do / 22 refund / 23 ask 24-30 Career Skills
Answer all thirty questions. There is one mark per question
Language 1 was set up in 1991. / 2 the disc into the drive. / 3 are employed (here). / 4 will be paid (to us) at the end of the week.
Answer all thirty questions. There is one mark per question
Language 1 left /2 has continued/ 3 fell/ 4 has remained/ 5 have doubled/ 6 was / 7 haven’t raised / 8 Have you been / 9 haven’t seen / 10 Did you invite Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 have to / 2 mustn’t / 3 should / 4 don’t have to / 5 don’t need to / 6 shouldn’t Vocabulary
Language 1 c / 2 e / 3 a / 4 i / 5 f / 6 j / 7 b / 8 g / 9 h / 10 d Vocabulary
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Language 1 ‘ll call / 2 ‘m visiting / 3 ‘m going to apply / 4 is going to review / 5 ‘ll tell / 6 are you meeting / 7 Are we going to open Vocabulary
Language 1 will / 2 won’t / 3 might / 4 may / 5 could / 6 ‘ll / 7 may Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 finished / 2 didn’t know / 3 did / 4 had / 5 founded / 6 started / 7 employed / 8 grew / 9 were / 10 received 11 When did he finish school?
Answer all thirty questions. There is one mark per question
Language 1 more beautiful / 2 worst / 3 cheaper / 4 big / 5 talented / 6 better / 7 lower / 8 more reliable / 9 happier / 10 easiest Vocabulary
Answer all Thirty questions. There is one mark per question
Language 1 e / 2 c / 3 a / 4 g / 5 h / 6 I / 7 b / 8 d / 9 f Vocabulary
Much free time do you have? (I) / 3 Do you have any
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Complete all seven sections. There are seventy marks in total
Language 1 works / 2 get up / 3 is working / 4 is checking / 5 are beginning / 6 are demanding / 7 travel / 8 ends / 9 are learning / 10 have Vocabulary
Vocabulary 1 up / 2 out / 3 up / 4 out / 5 up / 6 on / 7 for / 8 off 9 b / 10 c / 11 a / 12 c / 13 a / 14 b / 15 b / 16 c Language
Progress Test 3 Audio script
Complete all seven sections. There are seventy marks in total
Progress Test 2 Audio Script
Vocabulary 1 market / 2 image / 3 campaign / 4 house / 5 labels / 6 investment / 7 budget 8 e / 9 a / 10 b / 11 c / 12 g / 13 h / 14 d / 15 f Language
Complete all seven sections. There are seventy marks in total
Vocabulary 1 in / 2 of / 3 in / 4 by / 5 out / 6 to / 7 on 8 recommendations / 9 efficiency / 10 administrative / 11 productivity / 12 delivery / 13 assembly / 14 electronically / 15 employee Language
Progress Test 5 Audio Script
Complete all seven sections. There are seventy marks in total
Progress Test 4 Audio Script
Vocabulary 1 set / 2 reduce / 3 cut / 4 stretch / 5 pushed up / 6 put up / 7 make / 8 deal / 9 offer / 10 covers / 11 spend Language
Complete all seven sections. There are seventy marks in total
Vocabulary 1 Manager / 2 shopping / 3 impractical / 4 Information / 5 respectful / 6 accountant / 7 dissatisfied / 8 recruitment / 9 founder / 10 consultancy / 11 friendly / 12 Representative Language
Progress Test 1 Audio Script
Complete all four sections
With sections 1, 2 and 3 place the student according to the following scores
Track 1 Part one Int
Try to answer all forty five questions. There is one mark per question
Place the student according to the following scores
Intelligent Business placement tests
Complete all seven sections. There are one hundred marks in total
Vocabulary 1 produce / 2 production / 3 economy / 4 sell / 5 Sales / 6 manager / 7 managing / 8 design 9 b / 10 a / 11 c / 12 c / 13 b / 14 b / 15 a / 16 b / 17 b / 18 c / 19 b / 20 a / 21 c / 22 c / 23 a Language
Answer all thirty questions. There is one mark per question
Shane: ot components. How may I help? Magda
Make appointments by phone
Answer all thirty questions. There is one mark per question
Be a good guest 1 Would / 2 good/nice / 3 How / 4 delicious / 5 Is / 6 speciality / 7 What / 8 good/nice / 9 Do / 10 spicy Talk about company history
Answer all thirty questions. There is one mark per question
Run a meeting 1 run / 2 talk / 3 finish / 4 focus / 5 have / 6 were / 7 keep / 8 get / 9 move Negotiate
Present information
Answer all thirty questions. There is one mark per question
Let’s get started
Answer all thirty questions. There is one mark per question
Intelligent Business Audio Scripts


Progress Test 4 Audio Script

Track 5


It is very important to be polite and helpful at all times, and to see things from the customer’s point of view.

If a customer is very angry about a mistake, stay calm. Don’t get angry yourself. You may think: ‘I didn’t make the mistake. This isn’t my responsibility.’ Dealing with customers’ complaints often means solving problems that aren’t your fault. The answer is to solve the problem professionally as part of the job.

When the customer explains the problem, listen carefully and repeat to check that you have understood. Often the customer just wants to express his feelings. If he doesn’t demand any action, you’ll have to suggest a solution.

Sometimes you can't do exactly what the customer would like you to do. In this situation, you have to say what you can do. It is essential to use the right language. You will give the customer more confidence if you say: ‘I will’; not ‘I might’ or ‘I can’t’. Don’t say: ‘I don’t think we can do that’, say: ‘I will find out for you’.

Of course there are times when you just can’t win. For example, if it’s a very difficult person who will not cooperate, then you probably won’t find a solution. But you’ll know that you have done your best. You have to try to provide your customer with what he or she wants.




PHOTOCOPIABLE © 2006 Pearson Longman ELT



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