Complete all seven sections. There are seventy marks in total icon

Complete all seven sections. There are seventy marks in total




Скачати 42.79 Kb.
НазваComplete all seven sections. There are seventy marks in total
Дата04.06.2013
Розмір42.79 Kb.
ТипДокументи
1. /668Д/Audio/Track_Listing.doc
2. /668Д/Business_Skills_Tests/Skills_1-3/Skills_Key_1.rtf
3. /668Д/Business_Skills_Tests/Skills_1-3/Skills_Test_1.rtf
4. /668Д/Business_Skills_Tests/Skills_10-12/Skills_Key_4.rtf
5. /668Д/Business_Skills_Tests/Skills_10-12/Skills_Test_4.rtf
6. /668Д/Business_Skills_Tests/Skills_13-15/Skills_Test_5.rtf
7. /668Д/Business_Skills_Tests/Skills_13-15/Skills_key_5.rtf
8. /668Д/Business_Skills_Tests/Skills_4-6/SkillsTest_2.rtf
9. /668Д/Business_Skills_Tests/Skills_4-6/Skills_Key_2.rtf
10. /668Д/Business_Skills_Tests/Skills_7-9/Skills_Key_3.rtf
11. /668Д/Business_Skills_Tests/Skills_7-9/Skills_Test_3.rtf
12. /668Д/Exit_Test/Exit_Audio_Script.rtf
13. /668Д/Exit_Test/Exit_Key.rtf
14. /668Д/Exit_Test/Exit_Test.rtf
15. /668Д/Placement_Tests/About_placement_tests.rtf
16. /668Д/Placement_Tests/Quick_Placement_Key.rtf
17. /668Д/Placement_Tests/Quick_Placement_Test.rtf
18. /668Д/Placement_Tests/Skills_Placement_Audio_Script.rtf
19. /668Д/Placement_Tests/Skills_Placement_Key.rtf
20. /668Д/Placement_Tests/Skills_Placement_Test.rtf
21. /668Д/Progress_Tests/Units_1-3/Progress_Audio_Script_1.rtf
22. /668Д/Progress_Tests/Units_1-3/Progress_Key_1.rtf
23. /668Д/Progress_Tests/Units_1-3/Progress_Test_1.rtf
24. /668Д/Progress_Tests/Units_10-12/Progress_Audio_Script_4.rtf
25. /668Д/Progress_Tests/Units_10-12/Progress_Key_4.rtf
26. /668Д/Progress_Tests/Units_10-12/Progress_Test_4.rtf
27. /668Д/Progress_Tests/Units_13-15/Progress_Audio_Script_5.rtf
28. /668Д/Progress_Tests/Units_13-15/Progress_Key_5.rtf
29. /668Д/Progress_Tests/Units_13-15/Progress_Test_5.rtf
30. /668Д/Progress_Tests/Units_4-6/Progress_Audio_Script_2.rtf
31. /668Д/Progress_Tests/Units_4-6/Progress_Key_2.rtf
32. /668Д/Progress_Tests/Units_4-6/Progress_Test_2.rtf
33. /668Д/Progress_Tests/Units_7-9/Progress_Audio_Script_3.rtf
34. /668Д/Progress_Tests/Units_7-9/Progress_Key_3.rtf
35. /668Д/Progress_Tests/Units_7-9/Progress_Test_3.rtf
36. /668Д/Unit_Tests/Unit_01/Key_1.rtf
37. /668Д/Unit_Tests/Unit_01/Test_1.rtf
38. /668Д/Unit_Tests/Unit_02/Key_2.rtf
39. /668Д/Unit_Tests/Unit_02/Test_2.rtf
40. /668Д/Unit_Tests/Unit_03/Key_3.rtf
41. /668Д/Unit_Tests/Unit_03/Test_3.rtf
42. /668Д/Unit_Tests/Unit_04/Key_4.rtf
43. /668Д/Unit_Tests/Unit_04/Test_4.rtf
44. /668Д/Unit_Tests/Unit_05/Key_5.rtf
45. /668Д/Unit_Tests/Unit_05/Test_5.rtf
46. /668Д/Unit_Tests/Unit_06/Key_6.rtf
47. /668Д/Unit_Tests/Unit_06/Test_6.rtf
48. /668Д/Unit_Tests/Unit_07/Key_7.rtf
49. /668Д/Unit_Tests/Unit_07/Test_7.rtf
50. /668Д/Unit_Tests/Unit_08/Key_8.rtf
51. /668Д/Unit_Tests/Unit_08/Test_8.rtf
52. /668Д/Unit_Tests/Unit_09/Key_9.rtf
53. /668Д/Unit_Tests/Unit_09/Test_9.rtf
54. /668Д/Unit_Tests/Unit_10/Key_10.rtf
55. /668Д/Unit_Tests/Unit_10/Test_10.rtf
56. /668Д/Unit_Tests/Unit_11/Key_11.rtf
57. /668Д/Unit_Tests/Unit_11/Test_11.rtf
58. /668Д/Unit_Tests/Unit_12/Key_12.rtf
59. /668Д/Unit_Tests/Unit_12/Test_12.rtf
60. /668Д/Unit_Tests/Unit_13/Key_13.rtf
61. /668Д/Unit_Tests/Unit_13/Test_13.rtf
62. /668Д/Unit_Tests/Unit_14/Key_14.rtf
63. /668Д/Unit_Tests/Unit_14/Test_14.rtf
64. /668Д/Unit_Tests/Unit_15/Key_15.rtf
65. /668Д/Unit_Tests/Unit_15/Test_15.rtf
66. /668Д/readme.txt
Answer all thirty questions. There is one mark per question
Vocabulary 13 a / 14 c / 15 b / 16 a / 17 c / 18 b 19 over / 20 on / 21 up / 22 part / 23 place / 24 off Career Skills
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Vocabulary 9 look after / 10 on purpose / 11 unplanned / 12 search / 13 changed / 14 clear / 15 popular / 16 looks like 17 able / 18 ive / 19 ive / 20 y / 21 ful / 22 ly / 23 able / 24 al Career skills
Vocabulary 6 delay / 7 order / 8 demand / 9 forecast / 10 stock / 11 update / 12 model / 13 switch / 14 range 15 products – or produce (stress on first syllable)
Answer all thirty questions. There is one mark per question
Vocabulary 7 e / 8 c / 9 i / 10 g / 11 a / 12 f / 13 b / 14 j / 15 h / 16 d 17 make / 18 satisfy / 19 produce / 20 complain / 21 do / 22 refund / 23 ask 24-30 Career Skills
Answer all thirty questions. There is one mark per question
Language 1 was set up in 1991. / 2 the disc into the drive. / 3 are employed (here). / 4 will be paid (to us) at the end of the week.
Answer all thirty questions. There is one mark per question
Language 1 left /2 has continued/ 3 fell/ 4 has remained/ 5 have doubled/ 6 was / 7 haven’t raised / 8 Have you been / 9 haven’t seen / 10 Did you invite Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 have to / 2 mustn’t / 3 should / 4 don’t have to / 5 don’t need to / 6 shouldn’t Vocabulary
Language 1 c / 2 e / 3 a / 4 i / 5 f / 6 j / 7 b / 8 g / 9 h / 10 d Vocabulary
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Language 1 ‘ll call / 2 ‘m visiting / 3 ‘m going to apply / 4 is going to review / 5 ‘ll tell / 6 are you meeting / 7 Are we going to open Vocabulary
Language 1 will / 2 won’t / 3 might / 4 may / 5 could / 6 ‘ll / 7 may Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 finished / 2 didn’t know / 3 did / 4 had / 5 founded / 6 started / 7 employed / 8 grew / 9 were / 10 received 11 When did he finish school?
Answer all thirty questions. There is one mark per question
Language 1 more beautiful / 2 worst / 3 cheaper / 4 big / 5 talented / 6 better / 7 lower / 8 more reliable / 9 happier / 10 easiest Vocabulary
Answer all Thirty questions. There is one mark per question
Language 1 e / 2 c / 3 a / 4 g / 5 h / 6 I / 7 b / 8 d / 9 f Vocabulary
Much free time do you have? (I) / 3 Do you have any
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Complete all seven sections. There are seventy marks in total
Language 1 works / 2 get up / 3 is working / 4 is checking / 5 are beginning / 6 are demanding / 7 travel / 8 ends / 9 are learning / 10 have Vocabulary
Vocabulary 1 up / 2 out / 3 up / 4 out / 5 up / 6 on / 7 for / 8 off 9 b / 10 c / 11 a / 12 c / 13 a / 14 b / 15 b / 16 c Language
Progress Test 3 Audio script
Complete all seven sections. There are seventy marks in total
Progress Test 2 Audio Script
Vocabulary 1 market / 2 image / 3 campaign / 4 house / 5 labels / 6 investment / 7 budget 8 e / 9 a / 10 b / 11 c / 12 g / 13 h / 14 d / 15 f Language
Complete all seven sections. There are seventy marks in total
Vocabulary 1 in / 2 of / 3 in / 4 by / 5 out / 6 to / 7 on 8 recommendations / 9 efficiency / 10 administrative / 11 productivity / 12 delivery / 13 assembly / 14 electronically / 15 employee Language
Progress Test 5 Audio Script
Complete all seven sections. There are seventy marks in total
Progress Test 4 Audio Script
Vocabulary 1 set / 2 reduce / 3 cut / 4 stretch / 5 pushed up / 6 put up / 7 make / 8 deal / 9 offer / 10 covers / 11 spend Language
Complete all seven sections. There are seventy marks in total
Vocabulary 1 Manager / 2 shopping / 3 impractical / 4 Information / 5 respectful / 6 accountant / 7 dissatisfied / 8 recruitment / 9 founder / 10 consultancy / 11 friendly / 12 Representative Language
Progress Test 1 Audio Script
Complete all four sections
With sections 1, 2 and 3 place the student according to the following scores
Track 1 Part one Int
Try to answer all forty five questions. There is one mark per question
Place the student according to the following scores
Intelligent Business placement tests
Complete all seven sections. There are one hundred marks in total
Vocabulary 1 produce / 2 production / 3 economy / 4 sell / 5 Sales / 6 manager / 7 managing / 8 design 9 b / 10 a / 11 c / 12 c / 13 b / 14 b / 15 a / 16 b / 17 b / 18 c / 19 b / 20 a / 21 c / 22 c / 23 a Language
Answer all thirty questions. There is one mark per question
Shane: ot components. How may I help? Magda
Make appointments by phone
Answer all thirty questions. There is one mark per question
Be a good guest 1 Would / 2 good/nice / 3 How / 4 delicious / 5 Is / 6 speciality / 7 What / 8 good/nice / 9 Do / 10 spicy Talk about company history
Answer all thirty questions. There is one mark per question
Run a meeting 1 run / 2 talk / 3 finish / 4 focus / 5 have / 6 were / 7 keep / 8 get / 9 move Negotiate
Present information
Answer all thirty questions. There is one mark per question
Let’s get started
Answer all thirty questions. There is one mark per question
Intelligent Business Audio Scripts

Name Class

Progress Test 4 (Units 10-12)

Complete all seven sections. There are seventy marks in total.

Section 1: Vocabulary

1 Underline the correct verb in italics.

1 When you set / pay the price, it’s important to have a strategy.

2 A lower price may increase sales but it will also reduce / slow the profit margin

3 The company may have to cut / borrow its costs to survive this recession.

4 When people tell / stretch the truth they may commit insurance fraud.

5 The government’s policy has pushed up / risen the cost of living.

6 We’ve decided to go up / put up our prices.

7 I’d like to make / say a complaint about one of your staff.

8 Sorry, but can you handle / deal with this claim?

9 Let’s offer / pay back them a refund.

10 Your insurance policy only covers / receives you for theft.

11 British companies don’t spend / pay much on service.

Section 2: Language

2 Complete these sentences with the correct form of the verb in brackets.

12 You won’t believe it! My car______________ (steal).

13 __________ the cost of living __________ (drop) recently?

14 If you require further information, one of our telephone operators ______________ (be) happy to assist you.

15 In recent years, we ____________ (cut) the workforce by two hundred.

16 When ___________ you ___________ (leave) your last job?

17 Inflation ___________ (rise) by 0.3% again last month.

18 There’s an additional charge, if you _____________ (fail) to pay by the due date.

19 If we ______________ (not, go) out tonight, I’ll give you a ring.

20 Did you hear that the Managing Director _______________ (fire)?

21 Over twelve days a year _____________ (take) off for sickness last year.

22 Your application _____________ (consider) and we will contact you in the next few weeks.

23 If you pay within 5 days, you _____________ (receive) a discount.

24 Last year, we ____________ (lose) our best manager.

25 Motorists ____________ (benefit) from cheaper petrol prices in the last six months.

Section 3: Reading

3 Read parts of a website offering different financial services. Write the missing words (below) in the titles.

Motor / Home / Pension / Travel / Financial / Commercial / Life

26 ________________ insurance.

To protect business owners from losses, including injured employees and damage to property.

27 ________________ insurance

This can include delays or cancellations, loss of luggage and medical cover worth up to $1,000,000.

28 ________________ advisory service

We are pleased to introduce a new service for customers. Our online advisers will respond to your enquiries within 24 hours and offer independent advice on investments and planning.

29 ________________ insurance

Are you covered in the event of a death? Will your family have the money they need?

30 ________________ insurance

Click here to protect yourself against fire and theft and accidental collision.

31 ________________ services

Do you want to retire early? Or perhaps you’d like to live as comfortably in the future as you do now. Find out more about how to start investing for later life.

32 _______________ insurance

This covers fire, weather-related damage and other losses. The policy also covers labour costs, materials and services for repairs.


Section 4: Career Skills

4 Match the two halves of the phrases and sentences below. Write your answers here:

33___ 34___ 35___ 36___ 37___ 38___ 39___ 40___

33 There are two possibilities. You can…

34 If you sell now…

35 It’s better…

36 The fact is more people are buying…

37 My view is we should wait…

38 On the one hand we’ll make more if we wait…

39 I understand your point…

40 You have to consider…

a) so the price is rising.

b) it will mean you might not benefit later.

c) the possibility that the price may fall.

d) if you buy low and sell high.

e) but on the other we need money now.

f) but we need to remember that the price will rise.

g) either sell now or wait and see if the market improves.

h) because I think the price will still rise.

Section 5: Writing

5 You are a manager for a supermarket chain. Recently you have received this feedback from different customers.

‘Your staff gave me the wrong information.’

‘I don’t think your staff know anything about the products.’

‘I asked someone but he wasn’t interested.’

‘She was very impolite when I complained about the product.’

‘I had to wait while two members of your staff were busy talking.

6 Complete the report below for your Directors. Describe the feedback. Suggest two options to help and suggest the best solution.

To: The Directors

From: The manager

Subject: Improving customer service.

41 I have recently received _______________________________________________.

42 One customer said that staff ____________________________________________.

43 Another customer also thought that staff knew _____________________________.

44 In one case a member of staff wasn’t _____________________________________.

45 When someone complained about a product the staff member _________________.

46 And finally, a customer complained because_______________________________.

47 I think the problem is that ______________________________________________.

48 We could either ______________________________________________________

49 or we could _________________________________________________________.

50 I think the best solution is to____________________________________________.

Section 6: Listening

Track 5

7 Listen and complete these guidelines for Customer Service Staff. Listen twice.

The Ten Rules of Customer Service

51 Always be _______________ and helpful at all times.

52 Try to _____________ things from the customer’s point of view.

53 Even if the customer is angry, __________ calm

54 Even if you didn’t make the mistake, still try to ___________ the problem.

55 When the customer explains, ____________ carefully and check you’ve understood.

56 If the customer doesn’t demand action, then ___________ a solution.

57 If you can’t do what the customer would like, __________ what you can do.

58 Don’t say ‘I might’. Say ‘___________’

59 Remember that you won’t always __________ a solution.

60 Do your ____________.




Section 7: Speaking

(61-70)

8 Give descriptions of the five graphs on page 91 (Unit 10) of the student’s book. In each description remember to

– say what each graph shows.

– describe the graph

Your teacher will mark your description using this scorecard. The teacher circles 1 mark if a student says what the graph shows and circles 2 marks for describing the trend. There is a maximum of ten marks.

The student:

said what graph A shows and described the trend

1

2

said what graph B shows and described the trend

1

2

said what graph C shows and described the trend

1

2

said what graph D shows and described the trend

1

2

said what graph E shows and described the trend

1

2







PHOTOCOPIABLE © 2006 Pearson Longman ELT



Схожі:

Complete all seven sections. There are seventy marks in total iconTotal Docs. (2010) Total Docs. (3years)

Complete all seven sections. There are seventy marks in total icon1. Complete the newspaper story about a fire. Put in the Past Simple forms of the verbs

Complete all seven sections. There are seventy marks in total iconSections of the Conference: 

Complete all seven sections. There are seventy marks in total iconWork program of sections

Complete all seven sections. There are seventy marks in total iconProgramme of work sections

Complete all seven sections. There are seventy marks in total iconWork program of sections

Complete all seven sections. There are seventy marks in total icon1. Complete the newspaper story about a fire. Put in the Past Simple forms of the verbs
move to 958-90399
Complete all seven sections. There are seventy marks in total iconTotal module control 1 General questions

Complete all seven sections. There are seventy marks in total iconStudy of total quality management implementation on construction company

Complete all seven sections. There are seventy marks in total iconMaterial balance. Formula. Parameters of material balance. Sections of industrial regulations

Complete all seven sections. There are seventy marks in total iconAks total Qiality Management (tqm) / Всеобщий менеджмент качеством
Повелеваю хозяина Тульской фабрики Белоглазова бить кнутом и сослать на работу в монастыри, понеже он, подлец, осмелился войску Государева...
Додайте кнопку на своєму сайті:
Документи


База даних захищена авторським правом ©zavantag.com 2000-2013
При копіюванні матеріалу обов'язкове зазначення активного посилання відкритою для індексації.
звернутися до адміністрації
Документи