Shane: ot components. How may I help? Magda icon

Shane: ot components. How may I help? Magda




НазваShane: ot components. How may I help? Magda
Дата07.06.2013
Розмір8.42 Kb.
ТипДокументи
1. /668Д/Audio/Track_Listing.doc
2. /668Д/Business_Skills_Tests/Skills_1-3/Skills_Key_1.rtf
3. /668Д/Business_Skills_Tests/Skills_1-3/Skills_Test_1.rtf
4. /668Д/Business_Skills_Tests/Skills_10-12/Skills_Key_4.rtf
5. /668Д/Business_Skills_Tests/Skills_10-12/Skills_Test_4.rtf
6. /668Д/Business_Skills_Tests/Skills_13-15/Skills_Test_5.rtf
7. /668Д/Business_Skills_Tests/Skills_13-15/Skills_key_5.rtf
8. /668Д/Business_Skills_Tests/Skills_4-6/SkillsTest_2.rtf
9. /668Д/Business_Skills_Tests/Skills_4-6/Skills_Key_2.rtf
10. /668Д/Business_Skills_Tests/Skills_7-9/Skills_Key_3.rtf
11. /668Д/Business_Skills_Tests/Skills_7-9/Skills_Test_3.rtf
12. /668Д/Exit_Test/Exit_Audio_Script.rtf
13. /668Д/Exit_Test/Exit_Key.rtf
14. /668Д/Exit_Test/Exit_Test.rtf
15. /668Д/Placement_Tests/About_placement_tests.rtf
16. /668Д/Placement_Tests/Quick_Placement_Key.rtf
17. /668Д/Placement_Tests/Quick_Placement_Test.rtf
18. /668Д/Placement_Tests/Skills_Placement_Audio_Script.rtf
19. /668Д/Placement_Tests/Skills_Placement_Key.rtf
20. /668Д/Placement_Tests/Skills_Placement_Test.rtf
21. /668Д/Progress_Tests/Units_1-3/Progress_Audio_Script_1.rtf
22. /668Д/Progress_Tests/Units_1-3/Progress_Key_1.rtf
23. /668Д/Progress_Tests/Units_1-3/Progress_Test_1.rtf
24. /668Д/Progress_Tests/Units_10-12/Progress_Audio_Script_4.rtf
25. /668Д/Progress_Tests/Units_10-12/Progress_Key_4.rtf
26. /668Д/Progress_Tests/Units_10-12/Progress_Test_4.rtf
27. /668Д/Progress_Tests/Units_13-15/Progress_Audio_Script_5.rtf
28. /668Д/Progress_Tests/Units_13-15/Progress_Key_5.rtf
29. /668Д/Progress_Tests/Units_13-15/Progress_Test_5.rtf
30. /668Д/Progress_Tests/Units_4-6/Progress_Audio_Script_2.rtf
31. /668Д/Progress_Tests/Units_4-6/Progress_Key_2.rtf
32. /668Д/Progress_Tests/Units_4-6/Progress_Test_2.rtf
33. /668Д/Progress_Tests/Units_7-9/Progress_Audio_Script_3.rtf
34. /668Д/Progress_Tests/Units_7-9/Progress_Key_3.rtf
35. /668Д/Progress_Tests/Units_7-9/Progress_Test_3.rtf
36. /668Д/Unit_Tests/Unit_01/Key_1.rtf
37. /668Д/Unit_Tests/Unit_01/Test_1.rtf
38. /668Д/Unit_Tests/Unit_02/Key_2.rtf
39. /668Д/Unit_Tests/Unit_02/Test_2.rtf
40. /668Д/Unit_Tests/Unit_03/Key_3.rtf
41. /668Д/Unit_Tests/Unit_03/Test_3.rtf
42. /668Д/Unit_Tests/Unit_04/Key_4.rtf
43. /668Д/Unit_Tests/Unit_04/Test_4.rtf
44. /668Д/Unit_Tests/Unit_05/Key_5.rtf
45. /668Д/Unit_Tests/Unit_05/Test_5.rtf
46. /668Д/Unit_Tests/Unit_06/Key_6.rtf
47. /668Д/Unit_Tests/Unit_06/Test_6.rtf
48. /668Д/Unit_Tests/Unit_07/Key_7.rtf
49. /668Д/Unit_Tests/Unit_07/Test_7.rtf
50. /668Д/Unit_Tests/Unit_08/Key_8.rtf
51. /668Д/Unit_Tests/Unit_08/Test_8.rtf
52. /668Д/Unit_Tests/Unit_09/Key_9.rtf
53. /668Д/Unit_Tests/Unit_09/Test_9.rtf
54. /668Д/Unit_Tests/Unit_10/Key_10.rtf
55. /668Д/Unit_Tests/Unit_10/Test_10.rtf
56. /668Д/Unit_Tests/Unit_11/Key_11.rtf
57. /668Д/Unit_Tests/Unit_11/Test_11.rtf
58. /668Д/Unit_Tests/Unit_12/Key_12.rtf
59. /668Д/Unit_Tests/Unit_12/Test_12.rtf
60. /668Д/Unit_Tests/Unit_13/Key_13.rtf
61. /668Д/Unit_Tests/Unit_13/Test_13.rtf
62. /668Д/Unit_Tests/Unit_14/Key_14.rtf
63. /668Д/Unit_Tests/Unit_14/Test_14.rtf
64. /668Д/Unit_Tests/Unit_15/Key_15.rtf
65. /668Д/Unit_Tests/Unit_15/Test_15.rtf
66. /668Д/readme.txt
Intelligent Business Audio Scripts
Let’s get started
Answer all thirty questions. There is one mark per question
Present information
Answer all thirty questions. There is one mark per question
Answer all thirty questions. There is one mark per question
Run a meeting 1 run / 2 talk / 3 finish / 4 focus / 5 have / 6 were / 7 keep / 8 get / 9 move Negotiate
Answer all thirty questions. There is one mark per question
Be a good guest 1 Would / 2 good/nice / 3 How / 4 delicious / 5 Is / 6 speciality / 7 What / 8 good/nice / 9 Do / 10 spicy Talk about company history
Make appointments by phone
Answer all thirty questions. There is one mark per question
Shane: ot components. How may I help? Magda
Vocabulary 1 produce / 2 production / 3 economy / 4 sell / 5 Sales / 6 manager / 7 managing / 8 design 9 b / 10 a / 11 c / 12 c / 13 b / 14 b / 15 a / 16 b / 17 b / 18 c / 19 b / 20 a / 21 c / 22 c / 23 a Language
Complete all seven sections. There are one hundred marks in total
Intelligent Business placement tests
Place the student according to the following scores
Try to answer all forty five questions. There is one mark per question
Track 1 Part one Int
With sections 1, 2 and 3 place the student according to the following scores
Complete all four sections
Progress Test 1 Audio Script
Vocabulary 1 Manager / 2 shopping / 3 impractical / 4 Information / 5 respectful / 6 accountant / 7 dissatisfied / 8 recruitment / 9 founder / 10 consultancy / 11 friendly / 12 Representative Language
Complete all seven sections. There are seventy marks in total
Progress Test 4 Audio Script
Vocabulary 1 set / 2 reduce / 3 cut / 4 stretch / 5 pushed up / 6 put up / 7 make / 8 deal / 9 offer / 10 covers / 11 spend Language
Complete all seven sections. There are seventy marks in total
Progress Test 5 Audio Script
Vocabulary 1 in / 2 of / 3 in / 4 by / 5 out / 6 to / 7 on 8 recommendations / 9 efficiency / 10 administrative / 11 productivity / 12 delivery / 13 assembly / 14 electronically / 15 employee Language
Complete all seven sections. There are seventy marks in total
Progress Test 2 Audio Script
Vocabulary 1 market / 2 image / 3 campaign / 4 house / 5 labels / 6 investment / 7 budget 8 e / 9 a / 10 b / 11 c / 12 g / 13 h / 14 d / 15 f Language
Complete all seven sections. There are seventy marks in total
Progress Test 3 Audio script
Vocabulary 1 up / 2 out / 3 up / 4 out / 5 up / 6 on / 7 for / 8 off 9 b / 10 c / 11 a / 12 c / 13 a / 14 b / 15 b / 16 c Language
Complete all seven sections. There are seventy marks in total
Language 1 works / 2 get up / 3 is working / 4 is checking / 5 are beginning / 6 are demanding / 7 travel / 8 ends / 9 are learning / 10 have Vocabulary
Answer all thirty questions. There is one mark per question
Much free time do you have? (I) / 3 Do you have any
Answer all thirty questions. There is one mark per question
Language 1 e / 2 c / 3 a / 4 g / 5 h / 6 I / 7 b / 8 d / 9 f Vocabulary
Answer all Thirty questions. There is one mark per question
Language 1 more beautiful / 2 worst / 3 cheaper / 4 big / 5 talented / 6 better / 7 lower / 8 more reliable / 9 happier / 10 easiest Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 finished / 2 didn’t know / 3 did / 4 had / 5 founded / 6 started / 7 employed / 8 grew / 9 were / 10 received 11 When did he finish school?
Answer all thirty questions. There is one mark per question
Language 1 will / 2 won’t / 3 might / 4 may / 5 could / 6 ‘ll / 7 may Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 ‘ll call / 2 ‘m visiting / 3 ‘m going to apply / 4 is going to review / 5 ‘ll tell / 6 are you meeting / 7 Are we going to open Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 c / 2 e / 3 a / 4 i / 5 f / 6 j / 7 b / 8 g / 9 h / 10 d Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 have to / 2 mustn’t / 3 should / 4 don’t have to / 5 don’t need to / 6 shouldn’t Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 left /2 has continued/ 3 fell/ 4 has remained/ 5 have doubled/ 6 was / 7 haven’t raised / 8 Have you been / 9 haven’t seen / 10 Did you invite Vocabulary
Answer all thirty questions. There is one mark per question
Language 1 was set up in 1991. / 2 the disc into the drive. / 3 are employed (here). / 4 will be paid (to us) at the end of the week.
Answer all thirty questions. There is one mark per question
Vocabulary 7 e / 8 c / 9 i / 10 g / 11 a / 12 f / 13 b / 14 j / 15 h / 16 d 17 make / 18 satisfy / 19 produce / 20 complain / 21 do / 22 refund / 23 ask 24-30 Career Skills
Answer all thirty questions. There is one mark per question
Vocabulary 6 delay / 7 order / 8 demand / 9 forecast / 10 stock / 11 update / 12 model / 13 switch / 14 range 15 products – or produce (stress on first syllable)
Answer all thirty questions. There is one mark per question
Vocabulary 9 look after / 10 on purpose / 11 unplanned / 12 search / 13 changed / 14 clear / 15 popular / 16 looks like 17 able / 18 ive / 19 ive / 20 y / 21 ful / 22 ly / 23 able / 24 al Career skills
Answer all thirty questions. There is one mark per question
Vocabulary 13 a / 14 c / 15 b / 16 a / 17 c / 18 b 19 over / 20 on / 21 up / 22 part / 23 place / 24 off Career Skills
Answer all thirty questions. There is one mark per question



Unit 12 Listening 2 page 107

Track 7

Shane: OT Components. How may I help?

Magda: Good morning. This is Magda Zawadski from Fortuna in Poland. We recently ordered some components and I’m afraid we’ve got a problem. We ordered 15 but you sent 50!

Shane: Oh! I’m sorry about that. How many have we charged for in the invoice?

Magda: You charged for 50. And unfortunately, we have paid by automatic payment. So it means we have paid too much.

Shane: Yes I see. Well we’ve got two options. I can either send you a credit note, or I can request the accounts department to refund your money. If you are ordering from us again, it’ll be easier to send you a credit note. If I arrange a refund, you’ll have to wait three to four weeks before you receive it.

Magda: Well, we probably won’t order from you again for two to three months. So it’s better if you refund the money.

Shane: OK. That’s no problem. I’ll arrange that for you. And I’ll also ask our distributor to collect the extra units that you don’t want.

Magda: OK, thank you very much.

Shane: I’m sorry about the mistake. Please accept our apologies.


Unit 12 Decision page 108

Track 8

We had to make some difficult decisions. We decided not to recruit more staff but to try to keep the staff we have and improve staff training. This was essential because customer feedback told us that our customer service was poor. So we increased the training programme for new workers from one day to two days. We also introduced a weekly training session in each store. This has helped to develop service skills and to keep staff up-to-date with new information about products.

We also increased staff pay levels. We offered a 3 per cent pay increase to everybody. But because we had a problem keeping staff for a long time, we offered a 5 per cent increase to staff who stayed more than one year. We also offer bonuses to people who show the most enthusiasm and the best customer service skills.

We are very pleased with the results of our decisions. Our customer service has improved, our customers are happy, and more of them come back to shop in our stores again.




PHOTOCOPIABLE © 2006 Pearson Longman ELT



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