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Study of total quality management implementation on construction company




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STUDY OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION ON CONSTRUCTION COMPANY


Muhammad Rofiq

Gadjah Mada University, Indonesia


Since the economic crisis storm in Indonesia ended, lots of new construction company built. The increasing number of construction companies in Indonesia is not followed by the increasing of the construction’s company quality. The effect is, quality became the second.

Revenue of construction companies is not just received form controlling total asset and equipment, but also received from management ability, human resources, technical ability, usage of innovative solution, infrastructure system, ability to undertake complex needs, ability to receive and undertake risks.



^ Number of Construction Company 2004 - 2007

Provinsi

2004

2005

2006

2007

2008

2009

1

Nangroe Aceh

3710

3866

4071

4026

6069

7227

2

Sumatra Utara

3890

3807

3936

3889

7169

7818

3

Sumatera Barat

2837

2435

2664

2247

4477

4711

4

Riau

1973

1652

1773

1795

5.678

6.027

5

Jambi

1807

1931

2302

2454

3059

3286

6

Sumatera Selatan

2548

2629

2394

2862

3668

3952

7

Bengkulu

657

804

693

660

1132

1176

8

Lampung

3857

3636

4033

5146

2542

2704

9

Kep. Bangka Belitung

325

294

388

358

905

935

10

Kepulauan Riau

-

332

502

411

1701

1971

11

DKI Jakarta

4417

5015

4690

5372

6809

7643

12

Jawa Barat

6268

6500

6438

6194

10755

11745

13

Jawa Tengah

7619

7203

5535

4191

11050

11642

14

DI Yogyakarta

1239

1155

1081

1048

1183

1234

15

Jawa Timur

8356

7958

7303

7202

16902

17740

16

Banten

1285

1749

1182

1419

2380

2745

17

Bali

1731

1615

1571

1575

2221

2348

18

Nusa Tenggara Barat

1213

1253

1198

1217

2316

2426

19

Nusa Tenggara Timur

1780

1660

1553

1607

4056

4237

20

Kalimantan Barat

2994

2171

2023

1997

5135

5657

21

Kalimantan Tengah

178

202

218

216

3366

3596

22

Kalimantan Selatan

4613

4783

4101

4558

3689

3945

23

Kalimantan Timur

1454

1671

1678

1757

6493

7280

24

Sulawesi Utara

191

214

242

218

2296

2411

25

Sulawesi Tengah

2217

2554

2128

2623

2521

2722

26

Sulawesi Selatan

5728

4965

4960

4963

7921

8669

27

Sulawesi Tenggara

1026

1056

1246

1207

2451

2700

28

Gorontalo

1132

1288

1612

1540

1301

1408

29

Sulawesi Barat

-

576

655

621

1427

1485

30

Maluku

1197

1028

1136

1124

2266

2343

31

Maluku Utara

989

1149

1132

1053

1603

1831

32

Papua Barat

2191

1246

1503

1424

1564

2020

33

Papua

-

994

926

927

3218

3903

TOTAL

79422

79391

76867

77901

139322

151537

Source: www.bps.go.id

Total Quality Management is one of possible approach to do business that want to maximize the organization competition ability from products, services, human resources, processes, and environment.

If those factors are under control, there will be a big opportunity for those construction companies in Indonesia to challenge foreign construction companies.

Lots of internal problems are created by those Indonesian companies themselves, and actually those internal problems are under their organization’s control. This problem usually related to company’s weak management system. The effect is, sometimes internal problems became the main problem behind the fall of a construction company in Indonesia.

In this theses, 20 elements of Total Quality Management that is taken from ISO 9000 is implemented in a construction company in Indonesia named PT Nusa Raya Cipta and that company undergoing project – Sahid Residence.

From the case study of PT Nusa Raya Cipta and Sahid Residence project, can be inferred that PT Nusa Raya Cipta and Sahid Residence already implemented Total Quality Management in a good way. The commitment of top management to implement Total Quality Management to is also implemented in a good way. But, for PT Nusa Raya Cipta and Sahid Residence poject to implement Total Quality Management consistently, the writer suggest that quality audit is done continuously.

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