Study of total quality management implementation on construction company
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Зміст Number of Construction Company 2004 - 2007 |
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STUDY OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION ON CONSTRUCTION COMPANY Muhammad Rofiq Gadjah Mada University, Indonesia Since the economic crisis storm in Indonesia ended, lots of new construction company built. The increasing number of construction companies in Indonesia is not followed by the increasing of the construction’s company quality. The effect is, quality became the second. Revenue of construction companies is not just received form controlling total asset and equipment, but also received from management ability, human resources, technical ability, usage of innovative solution, infrastructure system, ability to undertake complex needs, ability to receive and undertake risks.
Source: www.bps.go.id Total Quality Management is one of possible approach to do business that want to maximize the organization competition ability from products, services, human resources, processes, and environment. If those factors are under control, there will be a big opportunity for those construction companies in Indonesia to challenge foreign construction companies. Lots of internal problems are created by those Indonesian companies themselves, and actually those internal problems are under their organization’s control. This problem usually related to company’s weak management system. The effect is, sometimes internal problems became the main problem behind the fall of a construction company in Indonesia. In this theses, 20 elements of Total Quality Management that is taken from ISO 9000 is implemented in a construction company in Indonesia named PT Nusa Raya Cipta and that company undergoing project – Sahid Residence. From the case study of PT Nusa Raya Cipta and Sahid Residence project, can be inferred that PT Nusa Raya Cipta and Sahid Residence already implemented Total Quality Management in a good way. The commitment of top management to implement Total Quality Management to is also implemented in a good way. But, for PT Nusa Raya Cipta and Sahid Residence poject to implement Total Quality Management consistently, the writer suggest that quality audit is done continuously. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
