National University of Life and Environmental Science of Ukraine
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National University of Life and Environmental Science of Ukraine Education and Research Institute of Business Agricultural Management Faculty World Agriculture and Foreign Economic Activity Department “Approved” Dean of Agricultural Management Faculty ___________________Kovtun О.А. ___________________ ACADEMIC-METHODICAL COMPLEX of the course „Business Protocol and Negotiations” for the full-time course students of speciality: - 8.000007 – “Business Administration” Lecturers: Galushko V.P. Doctor of Economy, Professor Mishchenko I.A. Assistant KYIV – 2010 National University of Life and Environmental Science of Ukraine Education and Research Institute of Business Agricultural Management Faculty World Agriculture and Foreign Economic Activity Department “Approved” Dean of Agricultural Management Faculty ___________________Kovtun О.А. ___________________ ^ of the course „Business Protocol and Negotiations” KYIV – 2010 The working program has been elaborated by Layko G.P., PhD, Associate Professor of World Agriculture and Foreign Economic Activity Department of National University of Life and Environmental Science of Ukraine. The working program was discussed and approved at the session of World Agriculture and Foreign Economic Activity Department of National University of Life and Environmental Science of Ukraine, protocol №___ on ___ _________2010. Acting head of the department Dibrova L.V., PhD, Associate Professor Recommended by Academic senate of Educational and Scientific Business Institute of National University of Life and Environmental Science of Ukraine, protocol №___ on ___ _________2010. Head of the faculty Academic senate Kovtun О.А., PhD, Associate Professor National University of Life and Environmental Science of Ukraine Education and Research Institute of Business Agricultural Management Faculty World Agriculture and Foreign Economic Activity Department Annotation of the working program of the course “Business Protocol and Negotiations” Preparation Direction: “Management”. Educational Qualification Level: “Master”. Specialty: - 8.050206 – “Management of Foreign Trade Activities”.
Preparation Direction: “Specific categories”. Educational Qualification Level: “Master”. Specialty: - 8.000007 – “Business Administration”.
The program of “Business Protocol and Negotiations” includes sections: introductions, effective communication, phone, voice mail, and phone conferencing, understanding e-mail, letters, memos, and reports, effective presentations, rules for group presentations, business dining, social customs, bodily fluids and functions, looking the part: what to wear, recruiting, interviewing and the hiring process, on the job. ^ In today's increasingly diverse and ever-changing work environments, the old rules of conduct often don't seem to apply anymore. Customs vary, and language and cultural differences, not mentioning evolving office hierarchies, are among the many factors making interaction an increasingly complex challenge. “Business Protocol and Negotiations” provides a definitive guide for conducting business relationships today, and up-to-date advice on what to say, what to write, how to eat, and what to tip. It teaches how to blend high-touch manners with high-tech communications. From the Internet and e-commerce to contract work and globalization, the way we work and communicate is drastically changing. But keeping up with high-tech advances doesn't relieve any of us from paying attention to the little things – the details that demonstrate our ability to communicate and interact with others on a professional level regardless of our position or occupation. The course offers essential ways to approach every business situation and relationship with confidence and ease. From handling sticky situations and successful socializing to your professional image and global business issues, it is the perfect companion for every busy businessperson who wants to shine and succeed in every situation. Have you forgotten a person’s name two minutes after being introduced? Have you wondered which fork to use or how to discreetly pay the check while attending an important business dinner? Have you insulted an international client by mistake and didn’t realize it until it was too late? Making these types of errors can get in the way of getting ahead. However, these faux pas can be avoided by exercising a little bit of business etiquette. Business etiquette is a powerful, practical, and profitable skill you can use when it most counts to get a job, keep a job, or succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable, and meaningful. “Business Protocol and Negotiations” provides tips, tactics, and cautionary tales – gleaned from the experience of a multitude of successful CEOs and top managers – as well as information on how to:
Students who have studied business protocol will be more “global-minded” and enhance international relationships. The course teaches them the nuances of treating colleagues, clients, and customers with courtesy and respect, which in turn will increase your visibility, credibility, and profitability. |
